Community Access to Resources and Education in New Mexico - (CARE NM)

    Managed Healthcare Companies realize that as few as 5% of their Medicaid members can use up to 50% of the medical resources. Referrals of these identified members are made to CARE NM Client Support Assistants, who will work to obtain coordination of care and services to reduce Emergency Department Utilization. Since Client Support Assistants live and work in the community, they understand what resources are available and assist members in becoming established with a Primary Care Physician, find behavioral health services, and provide education on the use of the plan's Nurse Advice Line, Urgent Care Centers and after hour appointments.

    CARE NM is part of the Family and Community Medicine Department at the University of New Mexico Health Sciences Center.